Posted:

Customer Service Representative

Lewis Lumber Products

30 S. Main Street

Picture Rocks, PA 17762

570-584-4460

https://www.lewislp.com

Description

Lewis Lumber Products is looking to hire a Customer Service Representative for our manufacturing facility in Picture Rocks, PA. We sell hardwood lumber and manufacture custom architectural mouldings for the construction industry. The basic function of the Customer Service Representative is to work within a team to assist in facilitation of lumber product sales. Processing sales orders, data entry, verification of and communication between customer and other company personnel.


Basic Functions:

The basic function of the Customer Service Representative is to work within a team to assist in facilitation of lumber product sales. Processing sales orders, data entry, verification of and communication between customer and other company personnel.

  • Quoting customer needs
  • Verify credit worthy status.
  • Report quoting information to Salesperson and contact manager.
  • Learn product codes and inventory
  • Process sales order forms
  • Use of company software to assist in data entry.
  • Implement contact etiquette (phone, text, email, Facebook, Instagram, fax, in person)
  • Communicate information at all appropriate levels (Sales, Production, Inventory, Traffic, and Administration.


Principal Duties:

  • Write up sales order entry sheets with all appropriate information completed.
  • Field inquiries from customers and company salespeople.
  • Field incoming questions and assist in any way necessary.
  • Write up returns/allowance forms and submit for approval by sales manager.
  • Enter Sales Orders and designated Work Orders into the Accounting System.
  • Be aware of the delivery schedule and confirm promised dates with Production Manager/ Traffic Mngr.
  • Field and pass on millwork/component inquiries to appropriate salesperson and data base management.
  • Learn to operate credit card processing machine.
  • Keep accurate log of each transaction, quote, order, complaint, etc. in provided digital program.
  • Principal Duties may change on the prerogative of the Sales & Marketing Manager or President of LLP.

Qualification & Experience:

Education
  • Required: High School Graduate or GED
  • Preferred: Associates or BS in Business, Marketing, Construction, Wood Products, Forestry or other related fields.
Experience
  • Two years or more of customer relation experience.
Skill, Knowledge and Abilities
  • Excellent people skills and the ability to communicate well with customers and employees.
  • Computer skills in navigating keyboard, data entry, data analysis, Microsoft word, Excel, Access, and the internet. Social Media interaction with Facebook, Instagram, YouTube, and other.
  • Understand and apply basic sales techniques such as: proper phone etiquette, probing questions, active listening, relationship building, and problem solving.

Physical
  • Body Positions: Standing, sitting, and walking.
  • Body Movements: Carrying items, use of hands, vision, arms, voice, finger action for keyboard data entry.

Mental
  • Requires analytical and statistical knowledge using general business skills and algebraic equations for pricing. Language ability includes reading, writing, spelling, and the ability to communicate clearly on technical and business topics in the English language. Must be detailed oriented.

Additional Details:

  • Full time position with benefits
  • Work hours are 7:30AM - 4:30PM Monday through Friday.
  • Health benefits, life insurance, vacation days, and retirement plans available.
  • Pre-employment drug testing required.
  • Employee discounts
  • Working Conditions: Office, lumber warehouse, and planing mill environment. Also, customer office and factory sites along with meeting and seminar facility sites.

Lewis Lumber Products in an Equal Opportunity Employer

Salary

Hourly rate starting at $14/hour, higher depending on experience and qualifications

Main Contact

Keith Atherholt

570-584-4460

keitha@lewislp.com